Service Level Agreement Template Doc

A service level agreement is a document that is presented to the clients of a service provider formally.

Service level agreement template doc. Make changes as necessary as long as you include the relevant parties particularly the customer. Service level agreement or an sla is a contract between a service provider and its customer. A service level agreement refers to a commitment between a client and a service provider. Customer service level agreement.

Let s look at a sample sla that you can use as a template for creating your own slas. So in case your system does not support pdf you can use this to help you draft a perfect agreement. Many don t even know where to start. Whatever responsibilities and obligations everyone agrees to is in this particular type of document.

27 free agreement templates download now adobe pdf microsoft word doc google docs apple mac pages. The customer can be either internal or external depending on the organization and service arena. You can also find out more information about the different types of sla that you might be looking for. Remember that these documents are flexible and unique.

Through an sla a service provider states the terms that they can do the required work. Service level agreement sla for. Service level agreement template sla download the sla template in pdf and word document form by using the links at the bottom of this page. Its use is around the information technology industry especially in areas revolving online security processes and it support.

But due to their broad nature suppliers often find creating slas confusing. A service level agreement sla is a document that creates trust enforces reliability and keeps both the supplier and the customer on the same page. The sla is a documented agreement.